CALL CENTRE - TIME TRACKING & MANAGEMENT
Call centre is a module which manages all aspects of job requests be it in a service department or where staff hours are chargeable to customers. All staff tasks can be planned and controlled by a central resource to ensure no task gets overlooked and are effectively billed if required. Users can capture all time within this module, either against specific jobs, or projects or as unbillable time so that managers can see how chargeable staff are overall and also ascertain the profitability of any given project. User defined fields can be created for job requests to tailor the system to your own specific requirements.
If you are operating within a service environment, a Customer Assets enquiry is available to quickly view the status of any customer asset and to ascertain, for example, if it is still under warranty or if indeed that asset was sold to that customer.
Service Management - Field Service Dispatch Software
Key Features
Please find below a list of the key features in this module:
❖ Create and assign jobs to users
❖ Log all time usage
❖ Customers can log in and track requests raised by them
❖ Override billable hours for any job
❖ Report on all aspects of time use: profitability, customer
assets etc.
Create and assign jobs to users
Each job request can be assigned to one or more users and marked as billable or not. Time is added to each job to ensure all hours spent on given tasks are billed if necessary and also to provide a complete history of each job. Users’ billable time is automatically updated to their timesheet. Unlimited comments can be added to each job (and searched afterwards) to provide a full history of a task for example in the event of a dispute. Job cards can be printed if you require signatures when work has been completed.
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Log all time usage
Forturo can be used to track all staff time whether billable or not. Time added to jobs or projects automatically appears on timesheets. Non-billable is added manually. Users can see their own timesheets only. Managers can view all timesheets.
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Customers can log in and track requests raised by them
Customers can be given access to Forturo to track the progress of any requests logged by them. Customers can be emailed when jobs are completed.
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Override billable hours for any job
If for any reason you need to amend the hours actually billed to the client (for example in the event of a dispute) you can use this option to manually specify the number of hours to be billed.
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Report on all aspects of time use: profitability, customer assets etc.
You can enquiry on all aspects of time relating to profitability and also create your own custom reports with our built-in Forturo Report Writer.
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Why not give us a call or send us an email to arrange a demonstration?
See also our
Employee Time Management Page